Yoga mats are manufactured from flexible materials and can break under stress. Yoga mats are not warranted and cannot be completely guaranteed by the manufacturers. Poser-yoga.com does not provide for any returns.
However, Poser-yoga.com will replace yoga mats under the following circumstances:
Your custom mat was printed incorrectly. If the mat received by the customer does not match the design preview on the website, the mat will be considered an incorrect print. Please note that a perfect color match cannot be guaranteed since all computer monitors do not display colors in the same way.
Shipping costs will not be refunded. If you need to return a product, please contact us to obtain a Return Authorization Number and the proper address to ship your return. Your credit card will be refunded upon receipt of your returned yoga mat.
If your order is flawed because of a mistake on our part, we'll replace it as quickly as possible at no additional cost to you.
If you're unhappy with your order because of a mistake on your part, such as a low-resolution image or misspelled word, we'll help you fix it and share the cost of replacing it.
If you made a mistake or changed your mind and wish to receive a refund, you must return the merchandise and a 50% return fee will apply.
Wholesale orders are not subject to the same return policy, Please contact firstname.lastname@example.org for terms and conditions.